User Story
Shargaljuut Spa & Resort
Shargaljuut Spa & Resort — A Wellness Retreat, Now Fully Digital
Shargaljuut is a nature-based wellness retreat offering mud therapy, detoxification, and rehabilitation programs. Each guest stays a minimum of 5 nights with a personalized treatment plan, meals, and room — making operations far more complex than a typical hotel. Here's how we helped.
What we delivered
A quick look at the changes that made the biggest difference.
An AI that handles bookings around the clock
Converting one inquiry into a booking took staff 30 minutes on the phone — every single time. We deployed an AI chatbot connected to Facebook Messenger, Instagram, and the resort website. It answers questions, explains packages, and guides guests through booking automatically — 24 hours a day, with no staff involved.
One system to run the whole resort
Restaurant, hotel, finance, HR, warehouse, and asset management were all handled manually and separately. We brought everything into one ERP platform — so management can see real-time revenue, expenses, and operations across every department from a single dashboard.
“From a 30-minute phone call per booking to fully automated — Shargaljuut now runs its entire guest journey on one platform.”
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