User Story
Burgerking - Food & Beverage
Burger King — 40 Kiosks. 13 Branches. Zero Queues.
Burger King Mongolia was running entirely on manned cashiers — long lines, high staffing costs, and slow service during rush hour. We helped them make the leap to self-service.
What we delivered
A quick look at the changes that made the biggest difference.
The problem with peak hours
Every branch needed at least two cashiers, multiple computers, and constant manual input. During busy hours, queues built up fast and customer satisfaction took a hit.
Kiosks built for the job
We sourced and supplied customized self-service kiosk hardware and integrated payment terminals — purpose-built for Burger King's environment and fully branded to match their experience.
An ordering app that just works
We developed a self-ordering application for the kiosks, fully integrated with Oracle Symphony — the POS system Burger King already uses. Orders flow directly to the kitchen with no manual steps.
Payments and receipts, handled automatically
The kiosks connect to MONGOL ID's payment network and Mongolia's official Ebarimt e-receipt system — so every transaction is processed, compliant, and receipted without any staff involvement.
Full visibility for management
A real-time merchant portal lets Burger King track transactions, monitor operations, and pull sales reports across all 13 branches from one place.
“40 kiosks. 13 branches. Shorter queues, lower costs, and a faster experience for every customer.”
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