You can purchase your POS device at the nearest branch with cash or on installment. See branch locations and opening hours on our Branch Locations page. You can also get a brand-new Android POS via leasing starting from 15,000₮ per day. Visit your nearest branch to sign the agreement. We also deliver by courier or Mongol Post. To order delivery, call 1800-1122.

Required documents: • National ID card (eMongolia reference is accepted) • Business activity certificate • If you want VAT receipt printing, your organization must have VAT rights enabled

After your order is confirmed, we prepare and connect your POS device within 1–2 business days and send it with the contract via Mongol Post. Delivery times: • Ulaanbaatar: 24–48 hours • Rural areas: 5–12 days You can track your shipment by calling Mongol Post at 1800-1613 and using the tracking code we provide. After receiving the POS, please review and sign the contract, then send it back via post.

We sell POS paper rolls. One pack is 5,000₮ (10 rolls per pack). We can ship by Mongol Post for orders of 5 packs or more. To order, call 1800-1122.

You can bring the damaged POS device to our repair center in Ulaanbaatar, or send it via post for repair.

Ulaanbaatar, Bayanzurkh District — opposite Natur shopping center. Look for a 4-story white building with “ASCOM” signage; inside the yard, the 2-story annex building, 1st floor (Mongol iD). Working hours: Mon–Fri 09:00–18:00 Postal address: UB, BZD, 18th khoroo, 13th microdistrict, Manlaibaatar Damdinsuren street 17b, Mongol iD LLC

Repair time depends on the issue and severity, typically 7–14 days. We will contact you once the repair is completed. For urgent questions, call 1800-1122.

Mongol Post delivers within 24–48 hours in Ulaanbaatar and 5–12 days in rural areas. After the POS device arrives, we will contact you.

Fees depend on the type of damage. We will discuss the issue and any costs with you before proceeding.

1) Download master key Open the PAYMENT app → SETTINGS → SETTINGS (000000) → IMPORTKEY → tap “Download Master Key” once. 2) Device locked This can happen due to shock, liquids, or freezing. Tap the screen 2–3 times, then enter: Password 1: 12345678 Password 2: 87654321 Go to Wi‑Fi settings, enable Wi‑Fi, and connect. 3) Enable mobile data Swipe down from the top of the POS screen. If Wi‑Fi is on (or shows “?!”), tap it and turn it OFF. Then tap the network icon and enable CELLULARDATA.

1) VAT receipts for card & QR payments To print VAT receipts for an organization, the POS device must be registered under the organization’s name. You must also have created your organization account in the tax system and obtained login credentials. If these requirements are met, contact us and we’ll submit a VAT request using your organization registration/taxpayer number. You can accept the request by logging in to https://e-invoice.ebarimt.mn/ How to accept the request: • Log in with the owner’s personal credentials • Select your organization • Go to PosApi (bottom-left) • POS connection registration → List → approve using the green icon After approval, call us to confirm. 2) Cash receipt printing Open the Minu Store app → Register → create a personal account → choose Organization and complete registration. Then: Menu → Products → All products → Add product → fill fields. To print: tap the “Variable” product → enter amount → tap Pay → choose Personal or Organization for the VAT receipt → print.

To enable VAT receipts for card & QR payments under an individual, contact us and we’ll submit a VAT request using the personal registration/taxpayer number. Accept the request at https://e-invoice.ebarimt.mn/: • Log in with the owner’s personal credentials • Select your citizen profile • Go to PosApi (bottom-left) • POS connection registration → List → approve using the green icon After approval, call us to confirm.

If the receipt is successfully printed and VAT is issued, the transaction is sent to the tax system.

You can request to change the settlement account to another bank account or transfer the device to another person. For details, call 1800-1122.

If the wrong amount was processed and the customer has left, you can contact the call center at 1800-1122 to open a dispute. We register the transaction, forward it to the bank for review, and inform you of the bank’s response. Note: If you confirm a transaction with the wrong amount and let the customer leave, MinuPos is not responsible.

Transactions processed during the day are accumulated and settled the next morning. On weekends, within-bank transfers may process immediately; interbank transfers follow Bank of Mongolia rules. Amounts above 5,000,000₮ are transferred on business days only.

Yes. We can evaluate your current POS device depending on its model and apply a discount to the base price of your new device.